PRIVACY POLICY
Version 1.0.0 of This Agreement was last updated on May 1, 2021. Rest Hero FZ-LLC (the "Company", "we", "our", or "www.resthero.io") is
committed to protecting and respecting your privacy. This Privacy
Policy sets out how we collect and process personal information
about you when you visit our website www.resthero.io, all visitors
who access our website or services through any mobile application
(together, "Website") and when you use our products and services, or when you otherwise do business or
make contact with us. By visiting and/or ordering services on this
Website, you agree and, where required, you consent to the
collection, use and transfer of your information as set out in this
policy. This privacy policy applies only to the Website, and does
not extend to the websites of any other companies or organizations
(including restaurants) to which we link, and specifically address
our obligations in respect of applicable laws in the United Arab
Emirates ("UAE"). Please read this policy carefully to understand
how we handle and treat your personal information.
WHAT INFORMATION DO WE COLLECT?
We may collect and process the following personal information from
you: Information you provide to us: We collect personal information
when you voluntarily provide us with such information in the course
of using our website or Services. For example, when you register to
use our Services, we will collect your first name, last Name, Email
address, password, phone number, business information, and billing
details. Information we collect when you do business with us: We may
process your personal information when you do business with us
– for example, as a customer or prospective customer, or as a
vendor, supplier, consultant, or other third party. For example, we
may hold your business contact information and financial account
information (if any) and other communications you have with us for
the purposes of maintaining our business relations with you.
Information we automatically collect: We may also collect certain
technical information by automatic means when you visit our website,
such as IP address, browser type and operating system, referring
URLs, your use of our website, and other clickstream data. We
collect this information automatically through the use of various
technologies, such as cookies.
DO WE USE COOKIES?
Yes. Cookies are small files that a site or its service provider
transfers to your computers hard drive through your Web browser (if
you allow) that enables the sites or service providers systems to
recognize your browser and capture and remember certain information.
We use cookies to understand and save your preferences for future
visits, to advertise to you on other sites, and to compile aggregate
data about site traffic and site interaction so that we can offer
better site experiences and tools in the future. You have the
ability to accept or decline cookies. Most web browsers
automatically accept cookies, but you can usually modify your
browser setting to decline cookies. If you delete or decline
cookies, some features of the Sites may not work or may not work as
designed. For more information on cookies and how to disable them,
you can consult the information provided by the Interactive
Advertising Bureau at www.allaboutcookies.org.
WHAT DO WE USE YOUR INFORMATION FOR?
The personal information we collect from you may be used in one of
the following ways: 1. Contacting you (including for promotional
purposes). 2. Uploading your content (raw data or otherwise) to our
Service as you request. 3. Permitting you to update, edit, and
manage your content on our Service. 4. Communicating with you about
your account or transactions with us (including service related
announcements) and send you information about features and
enhancements on our Service. 5. Informing you about changes to our
policies. 6. Optimizing or improving our products, services, and
operations. 7. To process transactions and to provide Services to
our customers and end-users. 8. Personalizing content and
experiences on our Service, including providing you reports,
recommendations, and feedback based on your preferences. 9. Other
uses in accordance with our Terms of Use or any other purpose
disclosed to you at the time we collect the information. 10. Please
note that by submitting comments and feedback regarding the Website
and the services, you consent to us to use such comments and
feedback on the Website and in any marketing or advertising
materials. We will only identify you for this purpose by your first
name and the city in which you reside.
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
We may share your information with third parties in certain
circumstances: 1. Third parties process information such as credit
card payments and provide support services related to payments for
us. In addition, we may need to provide your information to any
restaurants ("Partner Restaurants") that you have placed your order
using our Services. By submitting your personal data, you agree to
this transfer, storing or processing. We will take all steps
reasonably necessary to ensure that your data is treated securely
and in accordance with this privacy policy. 2. We engage certain
trusted third parties to perform functions and provide services to
us, including cloud hosting services, off-site backups, email
service providers, and customer support providers. We will only
share your personal information with third parties to the extent
necessary to perform these functions, in accordance with the
purposes set out in this Privacy Policy and applicable laws. 3. In
the event of a corporate sale, merger, reorganization, dissolution,
or similar event, your personal information may be sold, disposed
of, transferred, or otherwise disclosed as part of that transaction.
4. We may also use or disclose Personal Information if required to
do so by law or in the good-faith belief that such action is
necessary to (a) conform to applicable law or comply with legal
process served on us or the Service; (b) protect and defend our
rights or property, the Service or our users, and (c) act under
emergency circumstances to protect the personal safety of us, our
affiliates, Partner Restaurants, or the users of the Service or the
public. This includes exchanging information with other companies
and organizations for fraud protection. 5. We may use and share
aggregated non-personal information with third parties for
marketing, advertising, and analytics purposes. 6. We do not sell or
trade your personal information to third parties.
WHAT STEPS ARE TAKEN TO KEEP PERSONAL INFORMATION SECURE?
We are concerned about ensuring the security of your Personal
Information. We exercise great care in providing secure transmission
of your information from your device to our servers. Personal
Information collected by our Service is stored in secure operating
environments that are not available to the public. Our security
procedures mean that we may occasionally request proof of identity
before we disclose your Personal Information to you. Please
understand, however, that while we try our best to safeguard your
Personal Information once we receive it, no transmission of data
over the Internet or any other public network can be guaranteed to
be 100% secure.
DATA RETENTION
We may retain your personal information as long as you continue to
use the Services, have an account with us, or for as long as is
necessary to fulfil the purposes outlined in the policy. You can ask
to close your account by contacting us at the details above, and we
will delete your personal information on request. We may, however,
retain personal information for an additional period as is permitted
or required under applicable laws, for legal, tax, or regulatory
reasons, or for legitimate and lawful business purposes.
REFUND, RETURN & CANCELLATION POLICY
Order once placed cannot be cancelled or refunded.
YOUR RIGHTS
You may always opt-out of receiving future e-mail messages and
newsletters from Rest Hero FZ-LLC. We provide you with the opportunity
to opt-out of receiving communications from us by going into your
profile settings and choosing the appropriate options. To opt-out,
you can also send us a message at info@resthero.io Please note,
however, that you generally cannot opt-out of service related
announcements, e.g. if the Service is temporarily suspended or if
delivery of a product or service is delayed.
CHANGES TO THIS PRIVACY POLICY
If we decide to change our privacy policy, we will post those
changes on this page, and/or update the Privacy Policy modification
date below.